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Visitor Information & FAQs

FAQs

Visitor Information

Everything you need to know before your visit to Oulton Broad Water Sports Centre

Planning a visit to OBWSC? Whether you’re joining us for a lesson, hire session, school trip or group activity, this page covers the most commonly asked questions to help you prepare.

Getting Here

Where are you located?
We’re based at OBWSC, Colman’s Dyke, Nicholas Everitt Park, Oulton Broad, Suffolk, NR33 9JR, right on the edge of Oulton Broad in Suffolk. We’re just a short drive from Lowestoft, Great Yarmouth and Beccles.

Is there parking?
Yes — we have free on-site parking for visitors during booked sessions.

What to Bring

Do I need to bring my own equipment?
No — we provide all the water sports equipment you’ll need, including buoyancy aids. For hire sessions, wetsuits are available on request.

What should I wear?
We recommend quick-drying sportswear, swimwear underneath, and old trainers or water shoes. Don’t forget a towel and a change of clothes.

Is there somewhere to change?
Yes — we have changing rooms and toilets on site.

During Your Visit

Do I need any experience?
Not at all. Many of our visitors are complete beginners, and all sessions are adapted to suit your confidence and ability.

Are your instructors qualified?
Yes — all OBWSC instructors are fully qualified and hold relevant first aid and water safety certifications.

Is there an age limit?
We generally welcome participants from age 8 upwards, but this may vary by activity. Please check individual session details or get in touch.

Weather & Safety

What if the weather is bad?
We keep a close eye on forecasts. If weather conditions are unsafe (e.g. high winds or lightning), we may need to postpone your session. We’ll contact you as early as possible to reschedule.

Do you have insurance?
Yes — OBWSC holds full public liability insurance. Documentation is available on request.

Booking & Payments

How do I book?
You can book online, by email, or by contacting us directly. We recommend booking in advance to secure your preferred date and time.

What’s your cancellation policy?
If you need to cancel or move your session, just let us know at least 48 hours in advance. Group bookings may have different terms — you can find all the details in our Deposit and Refund Policy.

We may need to cancel or postpone sessions due to adverse weather conditions or other factors beyond our control. In these cases, we’ll offer you the option of a full refund or an alternative date.

Course viability
The viability of our courses depends on a minimum of two participants booking and the availability of our instructors. OBWSC reserves the right to cancel a course up to 7 days before the start date if either of these conditions isn’t met. In that case, we’ll offer you a full refund or the option to rearrange your course for another suitable date.

You can find more details in our Deposit and Refund Policy.

If you have any questions not covered above, feel free to contact us — we’re always happy to help.

👉 Get in touch with our team or email [email protected]