Privacy Policy

Last updated: 20/06/2025

At Oulton Broad Water Sports Centre (OBWSC), we are committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Who We Are

Oulton Broad Water Sports Centre (“we”, “our”, or “us”) operates water-based activities, training, and events at Oulton Broad. We are the data controller for the personal data you provide when using our services.

If you have any questions about this policy, please contact us:
📧 [email protected]
📞 07480 834445

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2. What Data We Collect

We may collect and process the following types of personal data:

• Name, email address, phone number, and home address
• Date of birth
• Emergency contact information
• Medical or health-related information (for safety purposes)
• Payment details (processed via Stripe and Amelia plugin)
• Booking and participation records
• Photos/videos (with consent)
• Technical data (via cookies), including IP address, browser type, and behaviour on our website

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3. How We Use Your Information

We collect your data to:

• Manage bookings and deliver our activities
• Process payments
• Ensure safety of participants
• Communicate with you about your sessions or enquiries
• Maintain internal records and comply with legal obligations
• Promote OBWSC activities (where consent is given for photos/videos)
• Improve our website and marketing performance through analytics

Our lawful bases for processing include: fulfilling a contract, complying with legal obligations, and your explicit consent (where required).

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4. Sharing Your Data

We only share your data when absolutely necessary. This may include:

• Payment processors (Stripe)
• Booking system provider (Amelia)
• Accreditation bodies such as the RYA or British Canoeing
• Our trusted IT or website service providers
• Safeguarding authorities (if legally required)

All third parties are required to handle your data securely and in accordance with UK data protection law.

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5. Cookies & Analytics

Our website uses cookies to enhance your experience, analyse traffic, and support targeted advertising. This includes:

• Google Analytics
• Meta/Facebook Pixel
• Functional and performance cookies

You can manage or disable cookies through your browser settings. Our cookie banner provides further detail on what’s collected and your options.

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6. Photos & Videos

We occasionally capture photographs and video during sessions or events for promotional purposes (e.g. social media, website). Verbal consent is always sought in advance, and written consent is requested where children are involved.

You may withdraw consent at any time by contacting us using the details above.

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7. Data Storage & Retention

Your personal information is stored securely via WordPress, Amelia, and Stripe systems. We retain data only as long as necessary for the purposes stated or as required by law. Safety and safeguarding records may be stored for longer in line with regulatory requirements.

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8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to certain uses or restrict processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

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9. Updates to This Policy

We may update this privacy notice occasionally to reflect changes in the law or our services. We recommend checking this page regularly to stay informed.